Shipping Policy

Welcome to Valkira. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

During high-volume periods, launches, promotions, or holidays, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Canada: 3–10 business days
• United States: 5–12 business days
• International: 7–21 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 24–48 hours to update.

Incorrect Address Information

Please ensure that all shipping information is entered correctly at checkout. Valkira is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your shipping address, please contact us as soon as possible at your customer support email before your order ships.

Lost or Stolen Packages

Valkira is not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the shipping carrier.

If your package is lost in transit, please contact the shipping carrier directly. You may also contact us and we will do our best to assist you.

International Shipping & Customs

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your country. These charges are the responsibility of the customer.

Valkira is not responsible for delays caused by customs.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can assist you.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Valkira
Email: info@shopvalkira.com